QUESTIONS
- DO I HAVE TO PAY FOR A RETURN?
- Vagabond Studio sends packages free of charge to costumers, but in case of a return they will be charged a shipping fee. (for both the return of the product and shipping of a new one)
- WHERE CAN I DELIVER THE RETURN PACKAGE?
- If you want to make a return, you can call a courier at your home, or you can place an online order on www.ups.com or any other shipping carrier in EU.
- HOW LONG DOES IT USUALY TAKE TO RECIVE MY MONEY BACK?
- The amount of money will be refunded within a maximum of 14 working days from the moment we have received and verified the return items.
- AT WITCH ADDRESS ARE THE RETURNS SENT?
- The returns address is: Oxigenului nr.1D, Căldăraru village, Cernica County, Ilfov, Bucharest, Romania.
- WHERE CAN I FIND THE RETURN FORMS?
- The return forms can be found at the bottom of the main page at: USEFUL LINKS in the REFUND POLICY section.
- WITCH SHIPPING COMPANY IS CHARGE OF THE TRANSPORT?
- The parcels are sent through the partner courier company UPS.
- HOW LONG IS THE DELIVERY TIME?
- The items are usually delivered in 2-5 working days.