QUESTIONS

 

  • DO I HAVE TO PAY FOR A RETURN?
  • Vagabond Studio sends packages free of charge to costumers, but in case of a return they will be charged a shipping fee. (for both the return of the product and shipping of a new one)
  • WHERE CAN I DELIVER THE RETURN PACKAGE?
  • If you want to make a return, you can call a courier at your home, or you can place an online order on www.ups.com or any other shipping carrier in EU.
  • HOW LONG DOES IT USUALY TAKE TO RECIVE MY MONEY BACK?
  • The amount of money will be refunded within a maximum of 14 working days from the moment we have received and verified the return items.
  • AT WITCH ADDRESS ARE THE RETURNS SENT?
  • The returns address is: Wilhelm Filderman street, no.18, postal code: 030866, Sector 3, Bucharest, Romania.
  • WHERE CAN I FIND THE RETURN FORMS?
  • The return forms can be found at the bottom of the main page at: USEFUL LINKS in the REFUND POLICY section.
  • WITCH SHIPPING COMPANY IS CHARGE OF THE TRANSPORT?
  • The parcels are sent through the partner courier company UPS.
  • HOW LONG IS THE DELIVERY TIME?
  • The items are usually delivered in 2-5 working days.
    Liquid error: include usage is not allowed in this context